Privacy Policy

At Goldrush Mall@Reds, located in the Mall@Reds Shopping Centre, we prioritise the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using our services or website at https://goldrushmallatreds.co.za, you agree to the terms outlined in this policy.

1. Business Information and Contact Details

Goldrush Mall@Reds is your premier gaming destination in Centurion. Conveniently situated in the Mall@Reds Shopping Centre, we provide gaming and entertainment services in compliance with South African gambling regulations.

• Address: Mall@Reds Shopping Centre, Corner Rooihuiskraal & Hendrik Verwoerd, Centurion
• Phone: +27 (0) 12 747 6250
• Operating Hours:
  • Sunday – Thursday: 09:00 – 02:30
  • Friday – Saturday: 09:00 – 04:00

Key Contacts

• Gert Erasmus
  • Phone: +27 (0) 82 728 0680
  • Email: [email protected]
• Josia Msibi
  • Phone: +27 (0) 82 865 6596
  • Email: [email protected]

2. Personal Information We Collect

Goldrush Mall@Reds collects personal information to provide high-quality gaming and entertainment services and ensure compliance with legal and regulatory requirements.

Categories of Information We Collect

• Customers:
  • Full name, contact details (phone number, email address), date of birth, ID number, gender, and banking or payment details.
• Website Visitors:
  • IP addresses, browsing history, and any contact details submitted via online forms or email.
• Job Applicants:
  • Full name, contact information, CV, qualifications, and employment history.
• Suppliers:
  • Business registration details, tax information, contact details, and payment or banking information.

3. Purpose of Collecting Personal Information

We process personal information for the following purposes:

1. Service Provision
   • To deliver gaming and entertainment services.
   • To process payments, including deposits, winnings, and refunds.
2. Customer Engagement
   • To respond to inquiries, complaints, and feedback.
   • To send updates on promotions, events, and services (with consent).
3. Legal Compliance
   • To ensure compliance with South African gambling laws.
   • To meet audit, tax, and reporting obligations.
4. Marketing
   • To provide personalised offers and promotional materials (with an option to opt-out).
5. Security and Fraud Prevention
   • To protect against unauthorised access, fraud, and other illegal activities.

4. Sharing of Information

Goldrush Mall@Reds may share your personal information in the following instances:

• Third-Party Service Providers
  • For payment processing, operational support, and marketing campaigns.
• Regulatory Authorities
  • To comply with South African gambling regulations and legal obligations.
• Law Enforcement
  • To assist in investigations related to fraud or other unlawful activities.

We ensure that all third-party partners adhere to strict confidentiality and data protection standards.

5. Retention of Personal Information

We retain personal data only for as long as necessary to fulfil its intended purpose or comply with legal obligations. Once no longer required, data will be securely deleted or anonymised.

6. Your Rights Under POPIA

As a data subject, you have the following rights under the Protection of Personal Information Act (POPIA):

1. Access to Information
   • You can request details of the personal information we hold about you.
2. Correction of Information
   • You can request updates or corrections to your personal data.
3. Withdrawal of Consent
   • You can opt-out of marketing communications or withdraw consent for data processing (subject to legal and contractual obligations).
4. Deletion of Data
   • You can request the deletion of personal data no longer required for its original purpose.

To exercise these rights, contact Gert Erasmus or Josia Msibi at the provided details.

7. Cookies and Website Usage

Our website uses cookies to enhance user experience and track usage patterns. Cookies may be used to:

• Improve website functionality and performance.
• Store user preferences for a personalised experience.

You may disable cookies through your browser settings, but doing so may limit certain functionalities.

8. Security of Personal Information

Goldrush Mall@Reds implements reasonable measures to safeguard personal information, including:

• Data encryption and secure access controls.
• Regular system monitoring to prevent breaches.
• Policies to manage and respond to data security incidents.

9. Responsible Gambling

Goldrush Mall@Reds is committed to promoting responsible gambling. If you or someone you know needs assistance, please reach out to:

• National Responsible Gambling Programme (NRGP)
  • Toll-Free Helpline: 0800 006 008
  • WhatsApp Support: +27 76 675 0710

For more information, visit https://responsiblegambling.org.za.

10. Changes to This Privacy Policy

We reserve the right to update this policy as necessary. Any changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

• Goldrush Mall@Reds Main Office
  • Phone: +27 (0) 12 747 6250
  • Email: [Insert General Email Address]

Alternatively, you may contact the Information Regulator:

• Website: https://www.inforegulator.org.za
• Email: [email protected]

Goldrush Mall@Reds is dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and securely. If you have any concerns, feel free to reach out to our team.