Responsible Gambling

At Goldrush Mall@Reds, we are dedicated to ensuring that gambling remains a fun and responsible activity for all our patrons. For many, our games provide a source of relaxation and entertainment, offering an enjoyable escape from daily life. However, we understand that for a small number of individuals, gambling may become excessive and lead to personal difficulties.

To support those who may need assistance, Goldrush Mall@Reds is fully committed to fostering a culture of responsible gambling. We actively provide resources and initiatives designed to prevent problem gambling and offer help to those affected. Our priority is to create a safe and enjoyable environment where everyone can play responsibly.

We are Dedicated to Promoting Responsible Gambling

Goldrush Mall@Reds operates under full licensing and regulation, upholding the highest standards of honesty and responsibility. We prioritise the protection of minors and vulnerable individuals, cultivating an environment that promotes responsible gaming across all our locations.

In line with our dedication, we proudly support the South African Responsible Gambling Foundation (SARGF), providing individuals impacted by gambling-related challenges with free access to counselling and support services.

Voluntary Exclusion Programme

Our Self-Exclusion Programme provides individuals with the opportunity to take a break from gambling while accessing the support needed to regain control. This free service is available at the Goldrush Mall@Reds location and offers flexible options to suit individual circumstances:

  • Casino-Specific Exclusion: Limit access to Goldrush Mall@Reds, or any other Goldrush location.
  • Provincial Exclusion: Restrict access to all Goldrush locations within a designated province.
  • National Exclusion: Block access to all Goldrush locations across South Africa.

Additionally, individuals in Gauteng and the Eastern Cape can extend their exclusion to all licensed gambling venues by completing the necessary forms available from their respective Provincial Gambling Boards.

Steps to Enrol in the Voluntary Exclusion Programme

  1. Request the Voluntary Exclusion Documents:
    • Voluntary -exclusion documentation are available at Goldrush Mall@Reds during operating hours.
    • Documentation can also be acquired directly from the relevant Provincial Gambling Boards.
  2. Fill out the Application:
    • Visit the Goldrush Mall@Reds security department to request assistance with your application in a private and discreet manner.
    • Fill out the documentation and include a updated photograph to finalize the process.
  3. Submission and Notification:
    • Submit all completed documentation to the Goldrush Mall@Reds team. Goldrush will distribute your request to all relevant parties.
    • Confirmation will be sent to you via email or sms once your voluntary exclusion has been implemented.

Exclusion Duration and Reinstatement Process

The minimum exclusion period under the programme is six months, during which access to requested Goldrush locations is restricted. It’s important to note that exclusions are not automatically lifted once this period ends. To regain access, individuals must apply in person at the specific Goldrush location where the exclusion was originally requested. For those with provincial or national exclusions, additional requirements include providing proof of counselling from a qualified psychologist, psychiatrist, or a professional registered with the South African Responsible Gambling Foundation (SARGF). Goldrush will carefully review the individual’s conduct during the exclusion period before deciding on reinstatement.

Support Services

Goldrush encourages individuals struggling with gambling to seek professional help.

Through the National Responsible Gambling Programme, we offer:

  • 24/7 Toll-Free Counselling Line: Call 0800 006 008 for confidential assistance.
  • WhatsApp Support: Message “HELP” to 076 675 0710.
  • Face-to-Face Counseling: Referrals to a nationwide network of qualified professionals.

All these services are free of charge and accessible to anyone who needs support, including affected family members.

Informative Resources

At Goldrush Mall@Reds, we are committed to raising awareness about responsible gambling through various educational programmes and initiatives:

  • Responsible Gambling Workshops: Schedule training sessions for both staff and patrons to learn about safe and responsible gambling habits.
  • Self-Assessment Tool: Use our online quiz to review your gambling patterns and identify if seeking professional assistance might be beneficial.

Penalties for Violating Self-Exclusion

Goldrush Mall@Reds, adherence to the self-exclusion policies and are taken very seriously. Any violation of this agreement may result in the following consequences:

  • Winnings Forfeited: Any prizes or winnings earned during the exclusion period will not be awarded.
  • Legal Action: Attempting to enter a Goldrush location while excluded may be considered trespassing and could lead to criminal charges.

Reach Out To Us

If you or someone close to you is facing challenges related to gambling, help is always available. Reach out to our team or the South African Responsible Gambling Foundation (SARGF) for confidential support, 24 hours a day:

  • Toll-Free Helpline: 0800 006 008
  • WhatsApp Support: 076 675 0710
  • Email Assistance: [email protected]

At Goldrush Mall@Reds, we prioritise your well-being and are dedicated to making gambling a safe and enjoyable experience. Remember, true winners know when to take a step back.

Scroll to top